Bank card usually Asked Questions.Expand How can I alter my PIN?

General Issues

Expand just how do i report a lost or stolen card, or demand a replacement card?

To report your card lost or stolen, please contact us with the Message Center in on line Banking, see some of our places, or call a BECU representative at 866.820.2999. Phone charge card help can be acquired twenty four hours a seven days a week day.

To improve your bank card PIN, get card handy, dial 888.886.0083 and stick to the instructions. PIN changes are required each day a seven days a week and are effective immediately day.

Expand How can I spend my charge card?

Bank card repayments are accepted via on line Banking, mobile phone Banking, phone Banking, mail, and in-person at any BECU location.

1. Online: get on Online Banking and then click the repayments tab. Then click on the red Go button under BECU repayments. Proceed with the guidelines to pick the bank card account to pay for therefore the deposit account to debit.

2. Cellphone Banking: get on Cellphone Banking. Then tap the Transfer button through the reports display screen. Pick the deposit account you intend to debit, the charge card you intend to spend, therefore the quantity you intend to spend. As you prepare, slip the bar that is red underneath off to the right to submit.

3. phone Banking: to produce a payment by phone, dial 800.233.2328 and pay attention to the prompts. You will require your 10-digit deposit account quantity or 16-digit debit card quantity and telephone banking PIN to validate your identification before a payment may be made through the automatic system.

4. Mail: which will make a charge card repayment by mail, please deliver a money or check purchase payable to BECU and your payment voucher to:

BECU P.O. Box 84707 Seattle, WA 98124

5. Face-to-face: to help make credit cards repayment in individual, check us out at one of our areas. Please be aware: payments built in person must generally be transferred from a BECU deposit account. Most BECU retail locations accept cash and look deposits through ATM devices just. Our Everett and Tukwila Financial Centers offer complete teller solutions.

Expand just how do i request a cash loan?

Payday loans may be required utilizing your credit PIN and card at any supported ATM device. Note: BECU doesn’t charge cash loan costs, but non-network ATM costs may use. Instead, you may request a cash advance of $100 or even more face-to-face, over the telephone, or through protected texting within on line Banking. Cash loan needs surpassing $5,000 need a signature.

If you wish to reset your bank card PIN, have your credit card handy and dial 888.886.0083.

Expand just how do i request a line of credit enhance?

To request a personal line of credit enhance, you might sign up through Online Banking, over the telephone at 800.233.2328, or in-person at any one of our areas.

Expand just how do i switch my bank card kind?

To change the kind of bank card you’ve got, call us at 800.233.2328, deliver us a message that is secure on the web Banking or perhaps the BECU mobile application, or see any one of our locations. Note: prices might differ across various card kinds. To learn more about charge card prices and charges, see BECU customer Lending Rates & associated Disclosures – bank cards.

Expand just how do i arranged payments that are automatic?

Automatic repayments might only be put up from a checking that is BECU savings*, or cash market* account. You could elect to spend either the minimal payment due or even the declaration stability. To demand payments that are automatic your charge card account, contact us at 800.233.2328, deliver us a message that is secure on the web Banking or the BECU mobile application, or check us out at any one of our areas.

Expand just how do i dispute a deal?

To dispute a deal on your own charge card account, very first effort to eliminate the problem because of the vendor. In the event that merchant doesn’t cooperate, contact us at 800-233-2328, send us a secure message in on the web Banking or perhaps the BECU mobile app, or check us out at any one of our areas after the deal has posted for your requirements. A Cardholder Dispute Form could be needed. Please be aware, transactions should be disputed within 60 days through the date you obtain your declaration.

Increase does support that is BECU wallets?

Yes, BECU bank cards currently support Bing Pay, Samsung Pay, Apple Pay, Garmin Pay and Fitbit Pay.

Expand How can I register my bank card during my electronic wallet?

To setup Bing Pay or Samsung Pay for the time that is first ensure you are operating Android os OS 4.4 or more along with the software set up in your unit. As soon as set up, start the application, faucet next, and proceed with the on-screen directions to trigger the service.

To create Apple Pay, make sure your unit is running iOS 8.0 or more. Start the Passbook application on your own Apple unit and stick to the on-screen directions to stimulate the service.

Expand just how do i include an user that is authorized my account?

The main or joint cardholder must request to incorporate an user that is authorized. To take action, contact us at 800.233.2328, deliver us a message that is secure on line Banking, or check us out at some of our places. Note: BECU will not report bank card authorized users to credit agencies.